Director, Global Payments Operations – China

Payoneer Inc.; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Payoneer is seeking an experienced Operations Director for its China license entity (PPG). You will lead business operations, KYC on onboarding, and transactions processing, while enhancing efficiency and SLA performance.

You will report to the General Manager of the China license entity-PPG and drive risk controls and process improvements. The role requires 10+ years in payment operations in China, 5+ years of leadership, deep regulatory knowledge including AML, and strong English

Qualifications

• 10+ years of payment business operations experience in China cross-border payments, domestic payments and banking
• 5+ years of leadership experience in team management
• Bachelor’s degree or above
• Deep understanding of Chinese payment and cross-border payment systems, regulatory compliance, AML and industry best practices
• Demonstrated ability to drive alignment and execution across multiple functions, effectively managing complex projects involving diverse stakeholders
• Experienced in operating China PSP’s RMB/FX cross-border payment products and businesses
• In-depth knowledge of China cross-border ecommerce and cross-border payments scenarios and flows
• Strong leadership ability to guide the Ops team and collaboration
• Professional level in English, both reading and writing

Responsibilities

• Define and build the operation solution and flow for the product and business of China license entity
• Manage end to end KYC strategy, performance and quality for China customers onboarding
• Establish operational framework and guidelines on managed operations related policies
• Drives continuous improvement through training initiatives and process improvements
• Drive operational excellence of the functions by leading initiatives to optimize KPI and SLA performance
• Oversee procedures and process including documentation updates and re-engineering
• Lead deployment of projects and implementations for the region
• Accountable as Line of Defense Process Owner for risk controls and reporting metrics
• Explore and improve Ops platform and tools to meet needs and enhance performance
• Collaborate with Greater China Ops functions and grow a talented Ops team

Job description

Payoneer is seeking an experienced Operations Director for its China license entity (PPG). You will lead business operations, KYC on onboarding, and transactions processing, while enhancing efficiency and SLA performance.

You will report to the General Manager of the China license entity-PPG and drive risk controls and process improvements. The role requires 10+ years in payment operations in China, 5+ years of leadership, deep regulatory knowledge including AML, and strong English