VIP Client Data & Reporting Analyst

MSC Mediterranean Shipping Company; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical

401K Plan - Safe Harbor

Wellness Program

Partner Discounts

Job summary

MSC Mediterranean Shipping Company is seeking a Client Support Analyst in Houston to collect, process, and compile data for VIP client reporting. You will monitor VIP client communications, handle routine inquiries, and collaborate with the VIP Client Support Specialist on complex cases to ensure high-quality service.

The role emphasizes exceptional organization, attention to detail, and timely delivery of reports, with a strong customer-centric approach and a willingness to learn new software

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Knowledge of CRM System: preferred
• Knowledge of Customs and shipping regulations: intermediate

Responsibilities

• Create and deliver all assigned VIP reports.
• Resolves customer inquiries in a timely manner.
• Proactively identifies customers’ needs.
• Monitors account performance, identifying and reporting trends to VIP Client Support Specialist.
• Establishes relationships with operational departments to develop successful collaboration.
• Directly address any day-to-day requests utilizing properly and efficiently the established communication channels (email, phone), and assign the more complex cases to the respective VIP Client Support Specialist
• Work closely with the VIP Client Support Specialist in identifying and anticipating customers’ issues.
• Follow strictly company policies and procedures.
• Performs other duties as assigned.
• Strictly follows company policies and procedures.

Skills

Attention to detail

Organized

Time management

Customer service mindset

Team player

MS Excel

CRM system

Customs knowledge

Education

Bachelor’s degree or equivalent

Tools

MS Excel

CRM system

Job description

MSC Mediterranean Shipping Company is seeking a Client Support Analyst in Houston to collect, process, and compile data for VIP client reporting. You will monitor VIP client communications, handle routine inquiries, and collaborate with the VIP Client Support Specialist on complex cases to ensure high-quality service.

The role emphasizes exceptional organization, attention to detail, and timely delivery of reports, with a strong customer-centric approach and a willingness to learn new software