VIP Client Support & Data Insight Analyst

MSC Mediterranean Shipping Company SA

Houston, Northern (TX, KY)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical-

Hospital Indemnity Plans

401K Plan – Safe Harbor Contribution

Job summary

MSC USA is seeking a Client Support Analyst - Import VIP in Houston to collect, process, and compile data for reporting. You will monitor VIP client communications and assist with case handling, delivering precise VIP reports, and coordinating with the VIP Client Support Specialist.

The role requires strong organization, detail orientation, and a customer-focused mindset to anticipate issues and provide actionable recommendations. On-site five days a week with a comprehensive benefits package.

Qualifications

Bachelor’s degree or equivalent experience in supply chain, transportation, shipping, logistics, or customer service.
Advanced English; strong organizational and time-management skills.
Experience with MS Excel and CRM systems; knowledge of customs and shipping regulations.

Responsibilities

Create and deliver all assigned VIP reports.
Resolves customer inquiries in a timely manner.
Proactively identifies customers’ needs.
Monitors account performance, identifying and reporting trends to VIP Client Support Specialist.
Establishes relationships with operational departments to develop collaboration.
Directly address day-to-day requests via established channels and route complex cases to the VIP Client Support Specialist.
Work closely with the VIP Client Support Specialist to identify and anticipate issues.
Follow strictly company policies and procedures.
Performs other duties as assigned.