VIP Export Coordinator – Client‑Focused Logistics Lead

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts

Wellness Program initiatives / Calm

Partner Discount Programs

401K Plan – employer match

Short Term Disability Insurance

Additional MSC benefits

Job summary

MSC Mediterranean Shipping Company in Charleston is seeking an Export VIP BCO Specialist to support VIP customers and ensure timely, personalized service for cargo operations. You will process bookings, manage communications, and coordinate with US and overseas teams to guarantee smooth loading/unloading and accurate rate applications.

The role requires on-site presence five days per week, strong attention to detail, and a customer-service mindset.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great teamplayer
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Processes booking requests from clients per booking procedure.
• Handles emails & phone calls per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
• Understands account contracts to communicate rates, free time, and stipulations.
• Completes a daily productivity report as part of the tasks assigned by Department.
• Establishes and maintains good relationships with customers (email/phone and F2F meetings).
• Assists and resolves customer inquiries.
• Coordinates with the different departments in the US and overseas to ensure smooth loading/unloading process.
• Manages day to day operations of the assigned accounts.
• Analyzes and discusses with management responses to customer scorecards and KPI reports on MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Serves as a liaison between overseas offices, different MSC departments, vendors, and customers.
• Gathers and maintains proficient knowledge of the market and the maritime industry.
• Understands department's procedures and flows.
• Follows MSC policies, procedures, and core values.

Skills

Attention to detail

Organized

Efficient

Time management

Customer service mindset

Deadline driven

Team player

MS Excel

Education

Bachelor's degree or equivalent experience

Job description

MSC Mediterranean Shipping Company in Charleston is seeking an Export VIP BCO Specialist to support VIP customers and ensure timely, personalized service for cargo operations. You will process bookings, manage communications, and coordinate with US and overseas teams to guarantee smooth loading/unloading and accurate rate applications.

The role requires on-site presence five days per week, strong attention to detail, and a customer-service mindset.