VIP Casino Host & Player Growth Specialist

Grandlakecasino; Grove (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional gaming establishment in Grove, Oklahoma, is seeking a Casino Host/Player Development professional to enhance player loyalty and engage high-value guests. The role focuses on providing outstanding personalized service and managing complimentary offerings, ensuring a positive experience for every patron. Candidates should have a high school diploma, customer service experience, and the ability to thrive in a dynamic casino environment. Flexibility for scheduling is essential.

Qualifications

• Customer service or hospitality experience required.
• Experience working directly with the public in a fast-paced environment preferred.
• Marketing or casino experience preferred.

Responsibilities

• Provide exceptional customer service to drive repeat visitation.
• Identify and interact with VIP and high-value guests.
• Monitor player activity for personalized service.
• Coordinate complimentary services within established guidelines.
• Address concerns and ensure a positive guest experience.

Skills

Strong customer service skills

Excellent verbal communication

Ability to multi-task

Basic computer skills

Education

High school diploma or G.E.D.

Job description

A regional gaming establishment in Grove, Oklahoma, is seeking a Casino Host/Player Development professional to enhance player loyalty and engage high-value guests. The role focuses on providing outstanding personalized service and managing complimentary offerings, ensuring a positive experience for every patron. Candidates should have a high school diploma, customer service experience, and the ability to thrive in a dynamic casino environment. Flexibility for scheduling is essential.