VIP Casino Host: Elite Guest Experience & Rewards

Cherokee Nation Businesses; West Siloam Springs (OK); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Health plans

Telemedicine access

On-site health clinics

401(k) match

Job summary

Cherokee Nation Entertainment seeks a Casino Host to serve as the primary contact for our most valuable guests, building genuine relationships and ensuring a superior experience on every visit. You will greet guests on the casino floor, manage complimentary offers based on play history, handle disputes, promote programs, and help drive loyalty while maintaining confidentiality of player information.

This role requires strong communication, flexibility to work weekends/holidays, and discretion to

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong written, verbal and presentation skills.
• Ability to build rapport and trust with high-end guests.
• Excellent customer service and issue resolution skills.
• Ability to work independently in a fast-paced environment and manage priorities with limited supervision.
• Availability to work varied shifts, including weekends and holidays.
• Must obtain and maintain gaming licenses and a valid driver's license.

Responsibilities

• Develop and maintain strong relationships with high-end guests via phone, email, text, and in-person meetings to maximize gaming revenue.
• Be present on the casino floor to greet guests, promote programs, and coordinate special events to create an exciting atmosphere.
• Address and resolve guest disputes and complaints for a satisfactory outcome.
• Stay informed on promotions and events to attract new guests and build loyalty.
• Make informed decisions about complimentary offers based on gaming history and profitability.
• Maintain confidentiality of all player information.

Skills

Relationship building

Customer service

Verbal communication

Independent work

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Cherokee Nation Entertainment seeks a Casino Host to serve as the primary contact for our most valuable guests, building genuine relationships and ensuring a superior experience on every visit. You will greet guests on the casino floor, manage complimentary offers based on play history, handle disputes, promote programs, and help drive loyalty while maintaining confidentiality of player information.

This role requires strong communication, flexibility to work weekends/holidays, and discretion to