VIP Casino Host: Guest Loyalty & Events

Comanche; Lawton (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

Comanche Nation Casino in Lawton, OK seeks a Casino Host to build guest loyalty and relationships with high-value guests while promoting casino business. The role emphasizes understanding guest spending, tailoring marketing campaigns, and delivering superior entertainment experiences.

The candidate should have at least a high school diploma and two years of casino marketing experience, with availability for up to 25% travel and a willingness to work evenings, weekends, and holidays in a casino

Qualifications

• Must possess a high school diploma or equivalency, to include home school certificate.
• Two (2) years of casino Marketing experience.

Responsibilities

• Responsible for identifying and developing special entertainment enhancement activities, programs, or services for casino guests and maintaining a positive relationship with the casino guests.
• Maintains data on player spending and preferences to tailor marketing campaigns to encourage return visits by the players and identify new high-value guests to develop a relationship that promotes loyalty.
• Provides a positive response to all guest queries and casino team members and offer solutions for guest complaints.
• Maintains knowledge of all casino gaming and hotel activities and utilizes the knowledge to enhance casino guest entertainment and gaming experience.
• Promote special events and programs and assists casino team members with the execution of those events and special programs. Coordinate activities with other hospitality departments to ensure the success of events and programs.
• Maintains routine communication with high-value guests to promote return visits, special offers, and loyalty.
• Provides reports and information to the Promotions Manager on the success or non-success of promotions, special events, and programs; and produces monthly and yearly reports on player rewards programs' departmental success or non-success.
• Perform other duties as assigned.

Education

High School diploma or equivalent

Job description

Comanche Nation Casino in Lawton, OK seeks a Casino Host to build guest loyalty and relationships with high-value guests while promoting casino business. The role emphasizes understanding guest spending, tailoring marketing campaigns, and delivering superior entertainment experiences.

The candidate should have at least a high school diploma and two years of casino marketing experience, with availability for up to 25% travel and a willingness to work evenings, weekends, and holidays in a casino