VIP Casino Host & Guest Experience Lead

Caesars Entertainment; Chandler (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment in Oklahoma is seeking a Host/Player Development professional to identify premium players and build lasting relationships. You will assist in programs and promotions to maintain a flow of high-quality patronage and manage VIP data in our PCS system.

Responsibilities include arranging reservations, hosting guests at events, and traveling to markets to cultivate new opportunities while adhering to gaming regulations and confidentiality guidelines.

Qualifications

• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to speak, read, write and understand English.
• College degree in Marketing, Hotel or Business preferred but not required.
• Must be able to get along with co-workers and work as a team.

Responsibilities

• Identifies premium slot and table players with emphasis on developing relationships with players.
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increase market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Make reservations for high-end guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
• Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines.
• Travels to various markets to meet new potential high-end players.
• Keeps informed of competitive promotional methods.

Skills

Customer service

Interpersonal skills

Communication

Team-building

Problem-solving

Education

College degree in Marketing, Hotel or Business

Tools

PCS system

Job description

Caesars Entertainment in Oklahoma is seeking a Host/Player Development professional to identify premium players and build lasting relationships. You will assist in programs and promotions to maintain a flow of high-quality patronage and manage VIP data in our PCS system.

Responsibilities include arranging reservations, hosting guests at events, and traveling to markets to cultivate new opportunities while adhering to gaming regulations and confidentiality guidelines.