VIP Casino Host & Guest Services Concierge

Treasure Island Resort & Casino

Welch Township (MN)

On-site

USD 37,000 - 46,000

Full time

5 days ago

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Job summary

Treasure Island Resort & Casino in Welch Township, MN is seeking a guest services specialist to support Marketing Operations and high-value player programs. The role focuses on delivering exceptional service to VIP guests and driving Island Passport Club engagement on the casino floor.

Responsibilities include recruiting players, enrolling club members, promoting benefits, processing cards, coordinating with hosts and Call Center, and ensuring timely responses to inquiries; a High School diploma

Qualifications

High School Diploma/GED or equivalent experience.
6 months experience in customer service sales.
Ability to type 35 wpm and use MS Office.

Responsibilities

Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player’s Club members.
Ensure player enrollment and processing is handled accurately, efficiently, and professionally.
Work closely with table games staff to increase club participation among Table Game players.
Meet and greet hosted players on the casino floor.
Maintain awareness of all Casino services, promotions and events.
Offer services to hosted players including drink service, promotions participation and expedite other player needs.
Assist Casino Hosts with meet and greet and guest services for coded players.
Use Call Center resources to contact players for special occasions and trips.
Assist players of potential High-Value status with Casino Hosts.