Casino Ambassador

Treasure Island Hotel and Casino; Northern (KY); Hybrid; USD 29,000 - 42,000; Full time

Job summary

Treasure Island Resort & Casino in Welch, MN seeks a Guest Services Representative II to provide high-level service to high-value players and support Marketing Operations. The role emphasizes guest service standards, club enrollment, and coordination with Hosts to enhance player experiences.

Responsibilities include enrolling players, greeting hosted players, promoting casino services, handling inquiries, and promoting events.

Qualifications

• High School Diploma/GED or equivalent experience.
• 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent in customer service sales.

Responsibilities

• Identify and recruit Island Passport Club members.
• Ensure enrollment and processing are accurate and efficient.
• Greet hosted players on the casino floor and promote services.
• Maintain awareness of casino services, promotions and events.
• Assist Casino Hosts with guest services for coded players.
• Make sales calls to assigned lists for lead penetration.
• Promote club benefits in all interactions.
• Print and deliver player cards for tracking.

Skills

Detail-oriented

Strong communication

Microsoft Office

English literacy

Typing speed 35 wpm

Phone systems

Organized

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Treasure Island Resort & Casino
Welch, MN 55089, USA

Description

*Please note: a resume is required for this position*

SUMMARY: To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department’s guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player’s Club members
• Ensures player enrollment and processing is handled accurately, efficiently, and professionally
• Work closely with table games staff to increase club participation among Table Game players
• Meet and greet hosted players on the casino floor
• Maintain a constant awareness of all Casino services, promotions and events
• Offer services to hosted players to include drink service, promotions participation and expedite other player needs
• Assist Casino Hosts as needed with meet and greet and other guest services for coded players
• Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.
• Assist players of potential High-Value in conjunction with Casino Hosts
• Assist Island Passport Club and Call Center staff as needed
• Identify active players without a card and secure, print and deliver cards for tracking
• Promote club benefits and the use of the card in all player interactions
• Assist Call Center with sales lead penetration by making sales calls to assigned lists
• Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned
• Floor prospect for players of extreme High-Value
• Organize, categorize and maintain all players in assigned book of business
• Analyze player profiles for sales calls
• Expedite player requests and reservations
• Fulfill player requests for comps
• Accompany guests to sporting events as needed Drive inactive/dormant player trips
• Respond to Guest inquiries through varied means of both written and oral communication

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Must be able to read and write English
• Proven to accurately type 35 wpm
• Proficient at phone systems and computer applications

Abilities

Required:

• Ability to work fast and efficiently
• Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to independently complete multiple tasks in a professional manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to retain large amounts of information regarding the property and its amenities
• Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Department software applications including Player Tracking, Gaming System and Hotel Management Systems
• Department orientation
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend, kneel, stoop and twist
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.