Guest Experience Specialist — Front of House

Treasure Island Hotel and Casino

Welch Township (MN)

On-site

USD 17,000 - 25,000

Full time

14 days+

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Job summary

Treasure Island Resort & Casino in Welch, MN seeks a front‑of‑house team member to deliver high‑level guest service, greet and seat guests, take reservations and operate the POS system with accurate cash handling. Training covers all front‑of‑house roles.

Required: 18+ to serve alcohol; excellent communication, highly organized, detail‑oriented and able to work quickly in a fast‑paced environment. Flexible schedule including weekends and holidays, with potential to work on the gaming floor as

Qualifications

Preferred: 1‑year guest service experience in a fast-paced setting.
Required: accurate and detail-oriented, highly organized with adaptability, excellent verbal and interpersonal communication, ability to work fast and efficiently, follow dress code and maintain hygiene, interact professionally with guests, coworkers and management, speak clearly and pleasantly.

Responsibilities

Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
Clear, bus and set tables and fill water glasses
Stock and refill supplies
Cover breaks for other front-of-house staff
Empty trash containers and return empty racks to dish room
Answer phones and take reservations and to go orders
Be knowledgeable and provide information regarding Treasure Island amenities
Update management on business flow
Operate point-of-sales system and accurately handle cash and cash equivalents