VIP Casino Host: Guest Relations & Rewards Expert

Desert Diamond Casino West Valley

Glendale (AZ)

On-site

USD 52,000 - 78,000

Full time

3 days ago

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Job summary

Desert Diamond Casino West Valley seeks an experienced Casino Host to build relationships with mid-level and high-limit guests, promote programs, and coordinate events to drive loyalty and visits. You will leverage player tracking data to enhance profitability and guest satisfaction while maintaining TOGE Core Values.

Responsibilities include developing a VIP pipeline, arranging hospitality, tracking guest activity, and collaborating with casino staff to maintain a superior guest experience.

Qualifications

High school diploma or GED plus three (3) years of experience in casino marketing, players club, table games, or slots.
Must be 18 years of age or older; no felony, theft or stealing convictions.
Pass pre-employment drug/alcohol screen and background investigation and obtain gaming license.

Responsibilities

Develop players relationships to minimize defection and improve reacquisition rates.
Track and analyze player profitability and engagement using player tracking systems.
Provide hospitality arrangements and complimentary items within established guidelines.
Promote casino events and promotions to internal and external guests.

Skills

Guest relationships

Client retention

Guest service excellence

Marketing tools

Data analysis

Communication

Multi-tasking

Public relations

Education

High school diploma or GED

Tools

Word

Excel

Access

PowerPoint

Job description

Responsibilities include developing a VIP pipeline, arranging hospitality, tracking guest activity, and collaborating with casino staff to maintain a superior guest experience.

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