VIP Casino Host & Lounge Experience Lead

Bluewater Casino & Resort

Parker (AZ)

On-site

USD 22,000 - 31,000

Full time

14 days+

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Job summary

BlueWater Resort & Casino in Parker, AZ is seeking an Experienced guest services professional to support the Player Development Manager and Casino Host, overseeing VIP Lounge activities and guest relations. You will manage reports from Patron Management systems and assist with marketing-driven events and comps in line with internal controls.

You will greet guests, explain Player's Club terms, assist with reservations, and supervise a team of Casino Hosts, ensuring top-notch service in a

Qualifications

High school diploma or GED required.
Two years Casino Host experience in the gaming industry preferred but not required.
Must possess strong customer service skills.
Must be proficient in standard office procedures and equipment.
Excellent verbal skills, ability to be creative and innovative in guest satisfaction.
Title 31 Training.

Responsibilities

Assist in the development of guest invitation lists for special events conducted by the BlueWater Resort & Casino.
Conveys terms of Player's Club Program and explains qualification requirements to prospective gaming guests.
Identifies and initiates relationships with new guests for possible enrollment into the Player's Club.
Assists and makes reservations for guests for on and off property outlets. Books and suggests dining, shows for guests.
Supervises Casino Host and over sees all activities in the VIP Lounge.
Schedules weekly shifts for active employees in the VIP Lounge.
Works closely with Player Development Manager and Casino Hosts with coded players in planning special events or activities that may take place in the VIP Lounge.
Reports weekly and monthly on VIP Lounge. Books golf reservations.
Restocks VIP Lounge amenities.
Requires Food and Beverage Handling Certification.
Identifies all pertinent information of Black Platinum card holder, i.e., Birthday, Anniversary, Spouses Name, Taste in Food, Choice of Cigarette, etc.
Oversees and greets active player(s) on the floor.
Reviews all player arrivals thru Hotel Reservation System to insure room readiness and any amenities.
Distributes information for casino events.
Tracks daily check-in volume.
Suggests activities for guest entertainment.
Requests amenities from Room Service.
Perform all duties deemed necessary for the success of the department.