Executive Host - MGM Springfield

MGM Resorts International; Springfield (MO); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Discounts with partners

Free meals in employee dining room

Job summary

MGM Resorts International in Springfield is seeking a Casino Executive Host to maintain and grow our casino guest base while delivering exceptional service and personalized experiences for high-value clients. You will execute incentives, monitor activity, and ensure privacy and compliance across operations.

The role requires 1+ year in hotel/casino VIP services, flexible shifts including days and nights, and eligibility to work in the United States.

Qualifications

• 1+ year of relevant experience in hotel operations, casino marketing or VIP services.
• Willing to work flexible shifts including days and evenings, weekends, and holidays.
• Proof of eligibility to work in the country located.

Responsibilities

• Evaluate customers’ casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play).
• Maintain and develop the property’s customer base through regular interactions and personalized service.
• Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay.
• Process reservations using OPERA, and PATRON management systems.
• Grant marker authorization limits to qualifying customers, when authorized.
• Attend special events to promote marketing efforts and engage with guests.
• Maintain confidentiality of customer information while complying with company policies regarding privacy.
• Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company.
• Comply with all local laws, Title 31, and attend mandatory compliance and training sessions.

Skills

VIP services

Hotel operations

Casino marketing

Customer relations

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Executive Host, you’ll be instrumental in maintaining and enhancing our casino customer base while providing exceptional service and personalized experiences for our guests while following MGM Resorts Marketing policies. You will use appropriate judgment to execute and expediting processes to ensure excellent customer service. If you have a proven track record in servicing elite clientele and customer relations and are ready to make a significant impact.

THE DAY-TO-DAY:

• Evaluate customers’ casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play).
• Maintain and develop the property’s customer base through regular interactions and personalized service.
• Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay.
• Process reservations using OPERA, and PATRON management systems.
• Grant marker authorization limits to qualifying customers, when authorized.
• Attend special events to promote marketing efforts and engage with guests.
• Maintain confidentiality of customer information while complying with company policies regarding privacy.
• Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company.
• Comply with all local laws, Title 31, and attend mandatory compliance and training sessions.

THE IDEAL CANDIDATE:

• 1+ Year of Prior Relevant Experience in Hotel operations, Casino marketing, VIP services or Table games
• Must be willing to work flexible as scheduling can vary from Day shift starting at 9:00am to Swing shift any time up to 1:00am consisting of 8hr shifts or more depending on business needs. This includes weekends and holidays.
• Proof of eligibility to work in the country located

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room

Pay Range:

The pay range for this role is:

$48,400.00 - $64,500.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.