VIP Casino Host & Guest Experience Lead

Dakota Magic Casino; Hankinson (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Dakota Magic Casino in Hankinson, ND is seeking a VIP Host to provide superior customer service, recruit and sign up new players, and invite players to exclusive events on the casino floor. The role focuses on building relationships with guests, growing rated play, and promoting casino promotions while maintaining confidentiality and professionalism in a busy gaming environment.

Candidates should have a high school diploma or GED, be 21+, and demonstrate strong communication skills and

Qualifications

• High school diploma or GED required.
• Excellent verbal and interpersonal communication skills.
• Strong computer skills with word processing, databases, and spreadsheets.
• Excellent problem solving skills and attention to detail.
• Customer service and teamwork skills are essential.

Responsibilities

• Identify, develop, and sustain quality relationships with casino guests.
• Sustain relationships via invitations to private events and promotions.
• Grow rated play and make reinvestment judgments based on casino play.
• Promote special activities by attending events and contacting guests.
• Provide premier guest service with a welcoming, cheerful demeanor.
• Address guest queries and resolve customer complaints.
• Maintain knowledge of gaming machines, player tracking, and promotions.
• Enroll new players in the Rewards Club and explain benefits.

Skills

Computer skills

Verbal communication

Attention to detail

Problem solving

Customer service

Education

High school diploma or GED

Job description

Dakota Magic Casino in Hankinson, ND is seeking a VIP Host to provide superior customer service, recruit and sign up new players, and invite players to exclusive events on the casino floor. The role focuses on building relationships with guests, growing rated play, and promoting casino promotions while maintaining confidentiality and professionalism in a busy gaming environment.

Candidates should have a high school diploma or GED, be 21+, and demonstrate strong communication skills and