VIP Casino Host - Guest Experience & Concierge

Fortune Bay Resort Casino

Tower (MN)

On-site

USD 40,000 - 60,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Fortune Bay Resort Casino in Minnesota seeks a Casino Host to ensure guests have an exceptional gaming experience. You will welcome and assist VIP guests, promote the Players Club, and leverage property amenities to maximize revenue while maintaining excellent guest relations and compliance with policies.

The role requires strong communication, 2+ years in customer service/hospitality, and flexibility to work evenings, weekends, and holidays.

Qualifications

High school diploma or GED; required for the role.
Minimum of two years of experience in customer service or hospitality.
Basic knowledge of casino games and operations.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Basic computer skills, including proficiency in Microsoft Office suite.
Strong problem-solving and conflict resolution skills.

Responsibilities

Provide exceptional guest services by maintaining a clean, comfortable, and enjoyable gaming experience.
Display a professional appearance and conduct oneself with integrity when interacting with players and team members.
Welcome and assist VIP guests by maintaining personal contact throughout their visit.
Ensure a safe and relaxing environment by keeping all areas clean and reporting any safety issues.
Handle player concerns and customer complaints thoroughly by investigating and following up with appropriate referrals.
Monitor casino floor activity while promoting the Players Club and providing assistance to players in need.
Exemplify professionalism by maintaining high levels of courtesy and hospitality.
Remain knowledgeable about all aspects of the casino and surrounding areas, and keep guests informed of events and promotions.
Represent the company at external functions, concert events, and promotions.
Assist with the implementation of pre-concert functions, ticket distribution, and VIP guest registration.
Determine the potential spending of customers and maximize revenue by leveraging property amenities and programs to target players and provide comps.
Utilize casino information systems to track complimentary items to qualified guests based on incentive guidelines.
Initiate and maintain relationships with valued customers.
Communicate effectively with guests, internal departments, and managers via personal contact, phone calls, letters, email, and the PA system.
Maintain accurate and updated player information, contacts, letters, and phone calls.
Adhere to all company, department, tribal, and regulatory policies and procedures with strict attendance punctuality, availability, and willingness to work extended hours during special events.
Perform additional tasks as assigned by management to ensure guest satisfaction.
Meets the company’s guest service standards.
Demonstrates teamwork/gets along well with co-workers.
Is reliable and dependable.
Follows company and departmental policies and procedures.
Demonstrates a positive attitude.
Responds well to constructive criticism.