VIP Casino Host & Guest Experience Lead

PENN Entertainment, Inc.; Colorado; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Benefits Insurance package effective Day 1

Education reimbursement program

Discounts on casino services and goods

Job summary

ViziRecruiter,LLC. is seeking a candidate for a role that involves managing relationships with VIP guests in a fast-paced casino environment in Colorado. Responsibilities include resolving concerns, developing relationships, and maintaining guest information while ensuring regulatory compliance.

The ideal candidate should have at least two years of casino guest service experience and proficiency in Microsoft Office tools. This role offers a competitive salary and benefits that begin on the first day of employment.

Qualifications

• Minimum two years of casino guest service experience.
• Must be fluent in English and another Asian language.
• Ability to follow verbal and written instructions.

Responsibilities

• Resolve VIP guest concerns and complaints.
• Develop relationships with VIP players.
• Manage personal information of VIP players.

Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong professional communication skills

Fluency in English and at least one Asian language

Job description

ViziRecruiter,LLC. is seeking a candidate for a role that involves managing relationships with VIP guests in a fast-paced casino environment in Colorado. Responsibilities include resolving concerns, developing relationships, and maintaining guest information while ensuring regulatory compliance.

The ideal candidate should have at least two years of casino guest service experience and proficiency in Microsoft Office tools. This role offers a competitive salary and benefits that begin on the first day of employment.