Casino Cage Cashier - Fast-Paced Guest Service Pro

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 25,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Cage Cashier to deliver high-quality guest service while handling cash, coins, chips, and vouchers. You will assist customers and staff with eye contact, precise money handling, and adherence to policies in a fast-paced casino setting.

The role emphasizes accuracy, teamwork, and strong communication as you support blackjack and slot operations, manage paperwork, and participate in required trainings and safety practices.

Qualifications

• Customer service oriented.
• Good organizational, communication, interpersonal, and listening skills.
• Outgoing, flexible, cooperative.
• Self-motivating, team player.

Responsibilities

• Provide quality guest service by being knowledgeable about the casino, being courteous, smiling, and providing prompt service.
• Provide personal contact with customers and employees with eye contact, knowing names, and being helpful.
• Provide change, redemption of coin, chips, and miscellaneous items for customers and employees.
• Prepare table fills and machine fills as needed to replenish the blackjack tables with chips and slot machines with coin.
• Verify and pay jackpots to techs for all winners on the slot machines.
• Maintain knowledge of coin counting and rolling machines for use when redeeming and rolling the coin that customers bring in.
• Troubleshoot problems with all machines and how to clean them for better operation.
• Follow all cash handling policies and maintain accuracy.
• Perform duties in an independent and efficient manner making the most effective use of time and resources.
• Ensure safety by using correct lifting procedures and keeping the work environment clean and comfortable.
• Follow all company policies and regulatory compliancestandards.
• Legibly prepare necessary paperwork at the beginning and end of your shift.
• Maintain communication and attend all required meetings and trainings.
• Promote Wild Edge Club and encourage non-members to join.
• Be familiar with Wild Edge and promotional events and happenings.
• Maintain knowledge of SARC and Title 31 and the paperwork involved in reporting.
• Notify Inventory Control Manager of any problems which occur during your shift.
• Maintain a positive working relationship with employees and management.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Skills

Customer service

Communication

Team player

Multitasking

Job description

Fortune Bay Resort Casino in Tower, MN is seeking a Cage Cashier to deliver high-quality guest service while handling cash, coins, chips, and vouchers. You will assist customers and staff with eye contact, precise money handling, and adherence to policies in a fast-paced casino setting.

The role emphasizes accuracy, teamwork, and strong communication as you support blackjack and slot operations, manage paperwork, and participate in required trainings and safety practices.