Casino Cage Cashier - Fast-Paced Guest Service Pro

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 25,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Cage Cashier to deliver high-quality guest service while handling cash, coins, chips, and vouchers. You will assist customers and staff with eye contact, precise money handling, and adherence to policies in a fast-paced casino setting.

The role emphasizes accuracy, teamwork, and strong communication as you support blackjack and slot operations, manage paperwork, and participate in required trainings and safety practices.

Qualifications

• Customer service oriented.
• Good organizational, communication, interpersonal, and listening skills.
• Outgoing, flexible, cooperative.
• Self-motivating, team player.

Responsibilities

• Provide quality guest service by being knowledgeable about the casino, being courteous, smiling, and providing prompt service.
• Provide personal contact with customers and employees with eye contact, knowing names, and being helpful.
• Provide change, redemption of coin, chips, and miscellaneous items for customers and employees.
• Prepare table fills and machine fills as needed to replenish the blackjack tables with chips and slot machines with coin.
• Verify and pay jackpots to techs for all winners on the slot machines.
• Maintain knowledge of coin counting and rolling machines for use when redeeming and rolling the coin that customers bring in.
• Troubleshoot problems with all machines and how to clean them for better operation.
• Follow all cash handling policies and maintain accuracy.
• Perform duties in an independent and efficient manner making the most effective use of time and resources.
• Ensure safety by using correct lifting procedures and keeping the work environment clean and comfortable.
• Follow all company policies and regulatory compliancestandards.
• Legibly prepare necessary paperwork at the beginning and end of your shift.
• Maintain communication and attend all required meetings and trainings.
• Promote Wild Edge Club and encourage non-members to join.
• Be familiar with Wild Edge and promotional events and happenings.
• Maintain knowledge of SARC and Title 31 and the paperwork involved in reporting.
• Notify Inventory Control Manager of any problems which occur during your shift.
• Maintain a positive working relationship with employees and management.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Skills

Customer service

Communication

Team player

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inventory Control Full Time Tower, MN, US 1 Attachments

30+ days ago Requisition ID: 2426

Salary Range: $15.50 To $18.00 Hourly

CAGE CASHIER

Job Description & Core Responsibilities

Department: Inventory Control
Reports To: Inventory Control Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 3
Gaming Class: Compact/Gaming

Position Summary:

The Cage Cashier is responsible for ensuring each customer receives a high level of quality guest service by being knowledgeable, available to provide prompt friendly services, and using accurate money handling procedures while adhering to company policies, regulatory compliance, and mandates of confidentiality.

Core Duties and Responsibilities:

The Cage Cashier is responsible for the following duties:

• Provide quality guest service by being knowledgeable about the casino, being courteous, smiling, and providing prompt service.
• Provide personal contact with customers and employees with eye contact, knowing names, and being helpful.
• Provide change, redemption of coin, chips, and miscellaneous items for customers and employees.
• Prepare table fills and machine fills as needed to replenish the blackjack tables with chips and slot machines with coin.
• Verify and pay jackpots to techs for all winners on the slot machines.
• Maintain knowledge of coin counting and rolling machines for use when redeeming and rolling the coin that customers bring in.
• Troubleshoot problems with all machines and how to clean them for better operation.
• Follow all cash handling policies and maintain accuracy.
• Perform duties in an independent and efficient manner making the most effective use of time and resources.
• Ensure safety by using correct lifting procedures and keeping the work environment clean and comfortable.
• Follow all company policies and regulatory compliancestandards.
• Legibly prepare necessary paperwork at the beginning and end of your shift.
• Maintain communication and attend all required meetings and trainings.
• Promote Wild Edge Club and encourage non-members to join.
• Be familiar with Wild Edge and promotional events and happenings.
• Maintain knowledge of SARC and Title 31 and the paperwork involved in reporting.
• Notify Inventory Control Manager of any problems which occur during your shift.
• Maintain a positive working relationship with employees and management.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• Customer service oriented
• Good organizational, communication, interpersonal, and listening skills
• Outgoing, flexible, cooperative
• Self-motivating, team player

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand and/or sit, extended periods of time.
Ability to lift up to 30 pounds.
Ability to perform repetitive motion from use of a computer.
Ability to crouch, and/or crawl, and/or kneel.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

CAGE CASHIER

Job Description & Core Responsibilities

Department: Inventory Control
Reports To: Inventory Control Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 3
Gaming Class: Compact/Gaming

Position Summary:

The Cage Cashier is responsible for ensuring each customer receives a high level of quality guest service by being knowledgeable, available to provide prompt friendly services, and using accurate money handling procedures while adhering to company policies, regulatory compliance, and mandates of confidentiality.

Core Duties and Responsibilities:

The Cage Cashier is responsible for the following duties:

• Provide quality guest service by being knowledgeable about the casino, being courteous, smiling, and providing prompt service.
• Provide personal contact with customers and employees with eye contact, knowing names, and being helpful.
• Provide change, redemption of coin, chips, and miscellaneous items for customers and employees.
• Prepare table fills and machine fills as needed to replenish the blackjack tables with chips and slot machines with coin.
• Verify and pay jackpots to techs for all winners on the slot machines.
• Maintain knowledge of coin counting and rolling machines for use when redeeming and rolling the coin that customers bring in.
• Troubleshoot problems with all machines and how to clean them for better operation.
• Follow all cash handling policies and maintain accuracy.
• Perform duties in an independent and efficient manner making the most effective use of time and resources.
• Ensure safety by using correct lifting procedures and keeping the work environment clean and comfortable.
• Follow all company policies and regulatory compliancestandards.
• Legibly prepare necessary paperwork at the beginning and end of your shift.
• Maintain communication and attend all required meetings and trainings.
• Promote Wild Edge Club and encourage non-members to join.
• Be familiar with Wild Edge and promotional events and happenings.
• Maintain knowledge of SARC and Title 31 and the paperwork involved in reporting.
• Notify Inventory Control Manager of any problems which occur during your shift.
• Maintain a positive working relationship with employees and management.
• Perform other duties as assigned.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• Customer service oriented
• Cash handling experience
• Excellent multi-tasker
• Basic math & computer skills
• Good organizational, communication, interpersonal, and listening skills
• Work well under stress
• Outgoing, flexible, cooperative
• Self-motivating, team player

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand and/or sit, extended periods of time.
Ability to lift up to 30 pounds.
Ability to perform repetitive motion from use of a computer.
Ability to crouch, and/or crawl, and/or kneel.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Weekends availability. 7 Days/week availability. 10-hour shifts. Midday 1P-11P; Evening 5P-3A; and Overnight 9P-7A (Friday and Saturday only)