VIP Casino Host & Guest Experience Leader

Mystic Lake Casino Hotel; Prior Lake (MN); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Tuition reimbursement

Health benefits

Onsite medical clinics

Descrizione del lavoro

Mystic Lake Casino Hotel in Prior Lake, MN seeks a VIP Marketing & Guest Relations professional to manage 500+ VIP players. You will develop relationships via phone, email, text, and on-property visits, driving revenue through events, comps, free play, and amenities while maintaining profitability.

The role partners with VIP Hosts and departments to deliver pre-trip itineraries, participate in special events, handle guest issues, and ensure compliance with Title 31.

Competenze

• Five years of experience in player development, casino marketing, account management, or sales.

Mansioni

• Develop relationships with 500+ VIP guests to generate incremental casino revenue.
• Maintain VIP relationships through in-person, phone, text, and email interactions.
• Coordinate with VIP Hosts and hotel departments for pre-trip itineraries and events.
• Attend on-property events with VIP guests and assist with special functions.
• Resolve guest issues calmly while upholding casino integrity and compliance.
• Issue compings and rewards according to management guidelines.
• Monitor Title 31 compliance in daily operations.

Conoscenze

VIP relationships

Sales acumen

Excellent communication

Descrizione del lavoro

Mystic Lake Casino Hotel in Prior Lake, MN seeks a VIP Marketing & Guest Relations professional to manage 500+ VIP players. You will develop relationships via phone, email, text, and on-property visits, driving revenue through events, comps, free play, and amenities while maintaining profitability.

The role partners with VIP Hosts and departments to deliver pre-trip itineraries, participate in special events, handle guest issues, and ensure compliance with Title 31.