Casino Host Junior - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Income Protection benefits

Wellness incentive programs

Employee discounts on hotel, F&B, ande

Free meals in employee dining room

Free parking

Professional development opportunities

Resumo da oferta

MGM Resorts International in National Harbor, Maryland seeks a Junior Casino Host to be the guest experience ambassador. Build relationships with guests, drive satisfaction, and protect assets through precise comp procedures and carded play evaluations.

If you’re ready to lead in creating memorable guest experiences, this is the perfect fit. You will educate hosted players about tournaments, promotions, and events, while meeting goals and maintaining accurate monthly reports.

Qualificações

• High school diploma or GED or equivalent.
• Two years of experience in casino marketing or related field.
• Ability to work varied shifts including weekends, holidays, and evenings.

Responsabilidades

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate hosted players on tournaments, promotions, and events; respond to questions timely via in person, phone, or email.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; comp transactions, theoretical and actual win, room stock items, limo services, show tickets.
• Identify and generate new member sign-ups to increase carded play.
• Generate incremental carded play from existing hosted guests.
• May update club accounts with current address, phone number and email addresses.

Conhecimentos

Customer service

Guest relations

Problem solving

Formação académica

High school diploma or GED

Descrição da oferta de emprego

National Harbor, Maryland

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

Join our team as a Junior Casino Host and become the ultimate ambassador for unforgettable guest experiences! In this dynamic role, you'll be the mastermind behind building and nurturing relationships with our guests, ensuring their visits are filled with excitement and satisfaction. Your efforts will directly contribute to boosting revenue while safeguarding company assets through precise comp procedures and carded play evaluations. If you’re ready to take the lead in creating memorable experiences and making every guest feel like a VIP, this is the perfect fit for you!

THE STARTING RATE:

$22.00

The Day-to-day

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
• Prepare, maintain and submit monthly slot and pit expense and comp reports
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
• Generate incremental carded play from existing hosted guests
• May be required to update club accounts with current address, phone number and email addresses

The Ideal Candidate

• High school diploma, GED, or equivalent
• Two years of experience in casino marketing or related field
• Work varied shifts to include weekends, holidays, and evenings

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646

Pay Rate

The rate for this role is:

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?