Junior Casino Host — Elevate VIP Guest Experiences

MGM Resorts International; Oxon Hill (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Wellness incentive programs

Employee discounts on hotel, F&B, ande

Free meals in employee dining room

Free parking

Professional development opportunities

Job summary

MGM Resorts International in National Harbor, Maryland seeks a Junior Casino Host to be the guest experience ambassador. Build relationships with guests, drive satisfaction, and protect assets through precise comp procedures and carded play evaluations.

If you’re ready to lead in creating memorable guest experiences, this is the perfect fit. You will educate hosted players about tournaments, promotions, and events, while meeting goals and maintaining accurate monthly reports.

Qualifications

• High school diploma or GED or equivalent.
• Two years of experience in casino marketing or related field.
• Ability to work varied shifts including weekends, holidays, and evenings.

Responsibilities

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate hosted players on tournaments, promotions, and events; respond to questions timely via in person, phone, or email.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; comp transactions, theoretical and actual win, room stock items, limo services, show tickets.
• Identify and generate new member sign-ups to increase carded play.
• Generate incremental carded play from existing hosted guests.
• May update club accounts with current address, phone number and email addresses.

Skills

Customer service

Guest relations

Problem solving

Education

High school diploma or GED

Job description

MGM Resorts International in National Harbor, Maryland seeks a Junior Casino Host to be the guest experience ambassador. Build relationships with guests, drive satisfaction, and protect assets through precise comp procedures and carded play evaluations.

If you’re ready to lead in creating memorable guest experiences, this is the perfect fit. You will educate hosted players about tournaments, promotions, and events, while meeting goals and maintaining accurate monthly reports.