VIP Casino Host: Elite Guest Relations & Rewards

Ho-Chunk, Inc.; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

WarHorse Gaming, a division of Ho-Chunk, Inc., in Omaha, NE, is seeking an energetic Casino Host to deliver exceptional service to VIP guests and build lasting relationships throughout their visits.

The role focuses on developing player loyalty, promoting the WarHorse Rewards program, hosting events, and ensuring personalized service while maximizing guest satisfaction and business growth.

Qualifications

• Must be at least 21 years old.
• Two years of hospitality or related guest relations experience.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to obtain Nebraska Gaming License.
• Valid drivers license.
• Ability to learn and utilize casino player tracking systems.
• Preferred: previous casino host experience.

Responsibilities

• Uphold and support the Mission, Vision, and Values of WarHorse Gaming.
• Welcome and assist VIP guests while providing outstanding customer service.
• Build and maintain strong relationships with assigned player accounts.
• Approve and monitor complimentary offerings in accordance with company comp guidelines.
• Promote and explain the benefits of the WarHorse Rewards program.
• Enroll new members and assist existing members with replacement cards while on the gaming floor.
• Encourage guests to achieve higher rewards tiers through increased play.
• Develop new player relationships through networking and community engagement.
• Contact qualified guests by phone or in person to promote special events, promotions, and entertainment.
• Represent WarHorse Gaming at on-property and off-property events as needed.
• Attend hosted events and ensure guests receive exceptional service.
• Meet individual and departmental performance goals.
• Maintain accurate player information using player tracking software.
• Follow all company policies, internal controls, and applicable gaming regulations.
• Attend departmental meetings and required training sessions.
• Perform additional duties as assigned.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Sales abilities

Networking

Education

High school diploma or GED

Tools

Microsoft Office

Casino player tracking systems

Job description

WarHorse Gaming, a division of Ho-Chunk, Inc., in Omaha, NE, is seeking an energetic Casino Host to deliver exceptional service to VIP guests and build lasting relationships throughout their visits.

The role focuses on developing player loyalty, promoting the WarHorse Rewards program, hosting events, and ensuring personalized service while maximizing guest satisfaction and business growth.