VIP Gaming Host & Guest Experience Leader

Ho-Chunk, Inc.; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Link

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming, the gaming and entertainment division of Ho-Chunk, Inc., seeks an Experienced Executive Host in Omaha to attract and retain mid- to high-limit guests, delivering personalized service and driving VIP programs.

You will build loyal guest relationships, coordinate VIP services, and collaborate with marketing and player development to maximize revenue while complying with gaming regulations and company policies.

Qualifications

• Must be at least 19 years of age.
• High school diploma or equivalent required.
• Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment).
• Strong understanding of player tracking systems and complimentary/comp guidelines.
• Established player base or demonstrated ability to build and maintain a loyal guest following.
• Proficiency in Microsoft Office Suite or related software.
• Strong organizational, analytical, and problem-solving skills.
• Excellent guest relations and phone etiquette skills.
• Ability to secure and maintain a Nebraska Gaming License.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
• Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits.
• Market gaming products, amenities, promotions, and property offerings to targeted guests.
• Greet guests and participate in social events, promotions, and VIP functions.
• Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines.
• Manage and promote Player’s Club enrollment and related loyalty programs.
• Maintain accurate guest histories and player tracking data for future marketing efforts.
• Protect guest rewards, credit lines, and account integrity in accordance with policy.
• Resolve guest complaints and service issues in a timely, professional, and courteous manner.
• Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences.
• Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests.
• Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts.
• Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed.
• Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property.
• Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity.
• Attend meetings and collaborate with internal departments to support marketing and player development initiatives.
• Perform other duties as assigned.

Skills

Guest relations

Phone etiquette

Organizational skills

Analytical skills

Problem-solving

Customer service

Education

High school diploma or equivalent

College degree in Marketing, Hospitality, Business, or related field

Tools

Microsoft Office

Player tracking systems

Job description

WarHorse Gaming, the gaming and entertainment division of Ho-Chunk, Inc., seeks an Experienced Executive Host in Omaha to attract and retain mid- to high-limit guests, delivering personalized service and driving VIP programs.

You will build loyal guest relationships, coordinate VIP services, and collaborate with marketing and player development to maximize revenue while complying with gaming regulations and company policies.