Executive Casino Host

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas seeks an Executive Casino Host to build and maintain relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract premium players, and ensure interactions reflect hospitality standards and regulatory compliance.

You will develop, maintain, and grow relationships through on-property hosting, off-property outreach, telemarketing, and email communications, coordinating VIP reservations and amenities

Qualifications

• Minimum 2 years of casino host or player development experience.
• At least 4 years of customer service experience in hospitality or gaming.
• Ability to manage multiple guests’ needs simultaneously.
• Must be able to communicate effectively in English.

Responsibilities

• Provide timely, courteous guest service aligned with the company culture.
• Meet or exceed revenue, visitation, and player development goals.
• Develop, maintain, and grow relationships with high-value guests via hosting, outreach, and emails.
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork.
• Identify and engage new players and promote loyalty enrollment.
• Stay informed on promotions, events, and amenities to assist guests.
• Exercise sound judgment on comps and incentives based on play and guest value.
• Ensure compliance with gaming laws and internal controls and policies.
• Provide outstanding service to guests and team members.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Microsoft Office

CMS LMS familiarity

Team collaboration

Education

High School Diploma or equivalent

Tools

CMS

LMS

Outlook

Excel

Word

Job description

At Stratosphere Gaming, LLC , we don't just offer jobs - we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here - and a team that’s as invested in your success as you are.

Job Description Summary

Summary: As an Executive Casino Host, you build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract and retain premium players, and ensure every interaction reflects the highest standards of hospitality and regulatory compliance.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department
• Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience
• Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor
• Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests
• Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum 2 years of casino host or player development experience
• At least 4 years of customer service experience, preferably in a high-end hospitality or gaming environment
• Ability to manage multiple guests needs simultaneously
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using casino marketing systems such as CMS and LMS preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Alcohol Awareness Card Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 25lbs
• Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person

Work Environment

• Potential Conditions
• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy. Home to thrilling attractions, renowned dining, and unforgettable views, The STRAT is a landmark destination - and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must-see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.