Executive Casino Host

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 55,000 - 95,000; Full time

Job summary

Stratosphere Gaming, LLC seeks an Executive Casino Host to build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue.

You will provide personalized service, attract premium players, and ensure interactions meet hospitality standards and Title 31 regulations. Collaboration with the Player Development team and coordination of VIP experiences are core parts of the role.

Qualifications

• Minimum 2 years of casino host or player development experience.
• At least 4 years of customer service in a high-end hospitality or gaming environment.
• Ability to use casino marketing systems such as CMS and LMS.
• Proficient in MS Office (Outlook, Excel, Word) and familiar with Teams.

Responsibilities

• Provide timely and courteous guest service aligned with the company’s guest service culture.
• Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department.
• Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications.
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience.
• Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor.
• Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests.
• Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Casino hosting

Customer service

CMS/LMS

MS Office

MS Teams

Education

High School Diploma or equivalent

Tools

CMS

LMS

Microsoft Office

Microsoft Teams

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As an Executive Casino Host, you build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract and retain premium players, and ensure every interaction reflects the highest standards of hospitality and regulatory compliance.Job Description:Essential Functions and Responsibilities:Provide timely and courteous guest service consistent with the company’s guest service cultureMeet or exceed revenue, visitation, and player development goals as assigned by the Player Development departmentDevelop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communicationsCoordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experienceProactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floorMaintain current knowledge of all promotions, events, and amenities to accurately inform and assist guestsExercise sound judgment when issuing comps and incentives based on play, profitability, and guest valueEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualificationsMinimum 2 years of casino host or player development experienceAt least 4 years of customer service experience, preferably in a high-end hospitality or gaming environmentAbility to manage multiple guests needs simultaneouslyCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using casino marketing systems such as CMS and LMS preferredSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsAlcohol Awareness CardNevada Gaming RegistrationPhysical RequirementsOccasionally push/pull up to 25lbsOccasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsSlippery surfacesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.