Executive Casino Host

TheStratHotel; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Stratosphere Gaming, LLC in the United States is seeking an Executive Casino Host to build relationships with high-value players and drive guest loyalty and gaming revenue.

You will provide personalized service, coordinate VIP experiences, ensure compliance with gaming regulations, and work with the Player Development team to exceed goals. This role offers opportunities for career growth within a dynamic hospitality and gaming environment.

Qualifications

• Minimum 2 years of casino host or player development experience.
• At least 4 years of customer service experience in hospitality or gaming.
• Ability to manage multiple guest needs simultaneously.
• Demonstrated commitment to respectful, inclusive, and safety-conscious work environment.
• Experience with CMS/LMS and standard office tools preferred.

Responsibilities

• Provide courteous guest service aligned with the company culture.
• Meet revenue, visitation, and player development goals as assigned.
• Develop and grow relationships with high-value guests through hosting and outreach.
• Coordinate VIP reservations, accommodations, and transportation for a seamless experience.
• Ensure compliance with gaming laws and internal controls.
• Deliver exceptional service to guests and team members.

Skills

Casino host experience

Customer service

Multitasking

Inclusive workplace

Education

High School Diploma

Tools

CMS

LMS

Microsoft Office

Microsoft Teams

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary:
As an Executive Casino Host, you build and maintain strong relationships with high-value players, driving guest loyalty and gaming revenue. You provide personalized service, attract and retain premium players, and ensure every interaction reflects the highest standards of hospitality and regulatory compliance.

Job Description:

Essential Functions and Responsibilities:

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Meet or exceed revenue, visitation, and player development goals as assigned by the Player Development department
• Develop, maintain, and grow relationships with high-value guests through property hosting, off-property outreach, telemarketing, and email communications
• Coordinate VIP reservations, accommodations, amenities, transportation, and bill-back paperwork to ensure a seamless guest experience
• Proactively identify and engage new players, re-establish relationships with former guests, and promote loyalty club enrollment on the casino floor
• Maintain current knowledge of all promotions, events, and amenities to accurately inform and assist guests
• Exercise sound judgment when issuing comps and incentives based on play, profitability, and guest value
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum 2 years of casino host or player development experience
• At least 4 years of customer service experience, preferably in a high-end hospitality or gaming environment
• Ability to manage multiple guests needs simultaneously
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using casino marketing systems such as CMS and LMS preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card
• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 25lbs
• Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.