VIP Casino Host | Elite Guest Relations & Events

Seminole Gaming; Immokalee (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Seminole Gaming in Florida seeks an Executive Casino Host to market, recruit and maintain professional relationships with players. You will monitor guest feedback, coordinate guest events, and ensure outstanding service on the casino floor and at events.

You will build VIP relationships, drive incremental visits, and manage comps for high-value players while meeting outreach goals and supporting Player’s Club initiatives.

Qualifications

• Casino/Gaming experience preferred.
• Excellent communication skills and friendly, outgoing personality.
• Must be a self-starter, flexible, versatile, and responsible.
• Ability to work all schedules, all days, and all shifts.
• Travel may be required.
• Prior customer service and sales experience preferred.

Responsibilities

• Insuring an excellent guest experience for players while on site.
• Developing relationships with VIP casino patrons to ensure incremental visits.
• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals.
• Increasing theoretical revenues to coded maintenance group.
• Oversee, solicit and identify new gaming guests for the Player’s Club program.
• Meet and greet players on the casino floor, at events and promotions.
• Retain existing guests and assist in special services for top tier players.

Skills

Casino exp

Communication

Customer service

Sales

Phone etiquette

Multitasking

Problem solving

Job description

Seminole Gaming in Florida seeks an Executive Casino Host to market, recruit and maintain professional relationships with players. You will monitor guest feedback, coordinate guest events, and ensure outstanding service on the casino floor and at events.

You will build VIP relationships, drive incremental visits, and manage comps for high-value players while meeting outreach goals and supporting Player’s Club initiatives.