Player's Club Engagement Specialist

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Classic Casino in Florida is seeking a friendly and proactive Player’s Club Associate to join our team and help grow the Players Club program. You will greet guests, sign up qualified customers, and maintain accurate customer data to ensure a high-quality experience.

In this role you will promote casino promotions, manage the Player’s Club benefits, and deliver an upbeat service level that encourages guests to return, while working as part of a professional team in a fast-paced

Responsibilities

• Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
• Greets and interacts with guests in the casino in a courteous and professional manner
• Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must have a thorough understanding of the Player’s Club benefits
• Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
• Creates and issues Player’s Club cards and promotes the program and related promotions
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Maintains integrity of database by following precise standards of data entry
• Ensures the protection of customer’s rewards and credit lines
• Must be able to work as a team
• Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Other duties as assigned

Skills

Outgoing personality

Customer service

Team player

Job description

Seminole Classic Casino in Florida is seeking a friendly and proactive Player’s Club Associate to join our team and help grow the Players Club program. You will greet guests, sign up qualified customers, and maintain accurate customer data to ensure a high-quality experience.

In this role you will promote casino promotions, manage the Player’s Club benefits, and deliver an upbeat service level that encourages guests to return, while working as part of a professional team in a fast-paced