Casino Promotions Host - Live Events & Guest Experience

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 19,000 - 30,000; Full time

Job summary

Seminole Tribe of Florida is seeking a Promotions Coordinator to deliver memorable guest experiences at casino events. The role is front-line, in-person, and event-driven, requiring energy and strong customer service.

Ideal candidates will be comfortable standing for long periods, interacting with guests, and following gaming regulations and internal policies. The position emphasizes hands-on tasks and sharp communication.

Qualifications

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Exceptional guest service skills.
• Good verbal communication skills.
• Good phone etiquette.
• Basic computer skills.
• Must be able to stand/walk for long periods of time.
• Ability to read and understand Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.

Responsibilities

• Stay hands-on during giveaways by prepping boxes and keeping gift distribution flowing smoothly.
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
• Provide friendly, professional, and efficient customer service in a face-to-face environment.
• Organize and maintain giveaway areas to ensure they are clean, orderly, and guest ready.
• Assist with keeping the promotions office and storage areas organized.
• Review and provide Promo FYIs to keep team members informed on event details, procedures, and updates.
• Request (REQ OUT) and return (REQ IN) gifts accurately and on time.
• Communicate important information to guests clearly and accurately.
• Complete shift reports with important event details, guest counts, and notes.
• Document giveaway activity, issues, or guest feedback during events.

Skills

Customer service

Guest service

Verbal communication

Phone etiquette

Computer skills

English proficiency

Job description

Seminole Tribe of Florida is seeking a Promotions Coordinator to deliver memorable guest experiences at casino events. The role is front-line, in-person, and event-driven, requiring energy and strong customer service.

Ideal candidates will be comfortable standing for long periods, interacting with guests, and following gaming regulations and internal policies. The position emphasizes hands-on tasks and sharp communication.