VIP Hospitality Host - Dynamic Casino Guest Service
Seminole Classic Casino Hollywood
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Benefits offered by this job
Job summary
Seminole Classic Casino Hollywood is seeking a Hospitality Host to provide real-time service for VIP players in a lively casino environment. You will support the Player Development team on the casino floor, engaging guests, handling requests, and ensuring smooth operations from opening to close each day.
Ideal candidates have 2+ years in guest service within casino or hotel settings, familiarity with CMP & LMS, and proficiency in Microsoft Office suite.
Qualifications
- Minimum 2 years of guest service experience or an equivalent combination of education and experience in the Casino or Hotel business preferred
- Experience in casino and/or hotel environment preferred
- Proficient knowledge of CMP & LMS programs preferred
- Proficient knowledge of Microsoft Office, Excel, and Word preferred
- Experience in gaming machines and/or table games preferred
Responsibilities
- Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
- Demonstrates exceptional guest service to both internal and external customers with every interaction
- Provides timely and accurate service in a fast paced high demand atmosphere.
- Assists Casino Hosted guests with request and demands.
- Handle all operational aspects of player development department from opening to close daily
- Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
Skills
Job description
Seminole Classic Casino Hollywood is seeking a Hospitality Host to provide real-time service for VIP players in a lively casino environment. You will support the Player Development team on the casino floor, engaging guests, handling requests, and ensuring smooth operations from opening to close each day.
Ideal candidates have 2+ years in guest service within casino or hotel settings, familiarity with CMP & LMS, and proficiency in Microsoft Office suite.
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