Executive Host

Seminole Gaming; Immokalee (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Seminole Gaming in Florida seeks an Executive Casino Host to market, recruit and maintain professional relationships with players. You will monitor guest feedback, coordinate guest events, and ensure outstanding service on the casino floor and at events.

You will build VIP relationships, drive incremental visits, and manage comps for high-value players while meeting outreach goals and supporting Player’s Club initiatives.

Qualifications

• Casino/Gaming experience preferred.
• Excellent communication skills and friendly, outgoing personality.
• Must be a self-starter, flexible, versatile, and responsible.
• Ability to work all schedules, all days, and all shifts.
• Travel may be required.
• Prior customer service and sales experience preferred.

Responsibilities

• Insuring an excellent guest experience for players while on site.
• Developing relationships with VIP casino patrons to ensure incremental visits.
• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals.
• Increasing theoretical revenues to coded maintenance group.
• Oversee, solicit and identify new gaming guests for the Player’s Club program.
• Meet and greet players on the casino floor, at events and promotions.
• Retain existing guests and assist in special services for top tier players.

Skills

Casino exp

Communication

Customer service

Sales

Phone etiquette

Multitasking

Problem solving

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The responsibility of the Executive Casino Host is to effectively market, evaluate, recruit, establish and maintain professional relationships with players. The Executive Casino Host tracks and monitors guest feedback and participates in an on-going basis to maintain program effectiveness. They prepare, coordinate, host and administer guest events.

RESPONSIBILITIES

• Insuring an excellent guest experience for players while on site
• Developing relationships with VIP casino patrons to ensure incremental visits
• Managing discriminatory comps based on player account value
• Meeting weekly outreach benchmark goals
• Increasing theoretical revenues to coded maintenance group
• The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue
• The Casino Host will oversee, solicit and identify new gaming guests for the Player’s Club program.
• The incumbent will meet and greet players on the casino floor, at special events and promotions.
• The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players.
• The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.
• Must be able to continuously maneuver around the office and property, often standing for long hours. Must be able to respond to visual and aural cues. Must have the manual dexterity to operate a computer and other office equipment. Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis

QUALIFICATIONS

• Casino/Gaming experience preferred
• Excellent communication skills and friendly, outgoing personality required.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Prior customer service and sales experience preferred.
• Computer skills a must and travel may be required
• A positive attitude
• Exceptional guest service skills.
• Outstanding phone etiquette.
• Excellent interpersonal skills.
• Strong communication and problem-solving skills.
• Ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.