Guest Experience Reservations Agent

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

The Pueblo of Sandia is seeking a Front Desk/Reservations Associate to handle hotel room requests for the Sandia Resort & Casino. You will assist guests, describe room options, and coordinate with departments to ensure a superior guest experience.

Responsibilities include operating the front desk telephone system, updating occupancy and rates, using EAM and PMS software, and handling wake-up calls and international calls as required.

Qualifications

• One year of customer service experience preferred.
• High school diploma or GED required.
• Strong computer and data-entry skills with accuracy.

Responsibilities

• Provide superior customer service and assist guests with room reservations.
• Inform customers about room types and features, describing rooms positively.
• Stay updated on hotel occupancy, rates, and packages to provide accurate information.
• Coordinate with Front Office, Sales, and other departments to ensure optimal service.
• Operate the telephone system and route calls to appropriate departments.
• Use EAM software to track guest needs and issues.
• Support front desk with room charges and guest privacy in the PMS.
• Confirm wakeup calls and handle outbound international calls when needed.
• Maintain timely communication with inquirers and teammates; attend shifts as scheduled.

Skills

Customer service

Telephone etiquette

Interpersonal communication

Data entry

Computer skills

Team player

Education

High School diploma or GED

Tools

EAM software

IP Agent

Property management system

Job description

The Pueblo of Sandia is seeking a Front Desk/Reservations Associate to handle hotel room requests for the Sandia Resort & Casino. You will assist guests, describe room options, and coordinate with departments to ensure a superior guest experience.

Responsibilities include operating the front desk telephone system, updating occupancy and rates, using EAM and PMS software, and handling wake-up calls and international calls as required.