VIP Casino Concierge & Host

Chumash Enterprises; Santa Ynez (CA); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Chumash Enterprises in Santa Ynez, CA, is seeking an Ambassador Host to assist Executive Hosts in generating incremental gaming revenue by delivering excellent service to VIP casino guests. You will collaborate with the Player Development team to increase rated play and maintain the VIP Services Desk.

Responsibilities include providing optimal guest service to Gold Card holders, coordinating with casino staff, assisting with hotel, spa, and Willows restaurant reservations, and explaining rewards

Formación

• High School Diploma or GED required.
• Associate’s degree in business/admin or marketing preferred.
• At least 1 year of customer service experience, preferably in a casino.
• Willingness to work flexible 24/7 schedule including holidays and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Strong communication and data gathering skills.
• Attention to detail and reliability in a fast-paced environment.
• Effective written and oral communication abilities.

Responsabilidades

• Provide optimal guest service to all players with focus on Gold Card holders.
• Occasionally backs-up Executive Hosts or Casino Host as needed.
• Assist promotions and casino staff to ensure success of promotions.
• Calculate guest play and worth to meet guest needs.
• Communicate with premium players about services, promotions, and events.
• Support promotions, events, and special activities with management guidance.
• Ensure THE CLUB cards read properly and educate guests on FreePlay usage.
• Inform THE CLUB members about tier benefits and rewards.
• Provide personal attention to VIP and non-VIP guests to make them feel valued.
• Respond to notifications and coordinate with hosts and departments for guest needs.

Conocimientos

Customer service

Communication

Teamwork

Computer literacy

Educación

High School Diploma or GED

Associate’s Degree in Business Administration or Marketing

Herramientas

Microsoft Office

Descripción del empleo

Chumash Enterprises in Santa Ynez, CA, is seeking an Ambassador Host to assist Executive Hosts in generating incremental gaming revenue by delivering excellent service to VIP casino guests. You will collaborate with the Player Development team to increase rated play and maintain the VIP Services Desk.

Responsibilities include providing optimal guest service to Gold Card holders, coordinating with casino staff, assisting with hotel, spa, and Willows restaurant reservations, and explaining rewards