Front Desk Concierge — Guest Services

Chumash Enterprises; Santa Ynez (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Chumash Enterprises is seeking a Front Desk Associate to manage guest arrivals, reservations, and checkouts at a luxury hotel. You will greet guests, handle phone inquiries, and coordinate with bell staff and housekeeping to ensure seamless service.

The role requires strong customer service, attention to detail, and the ability to work flexible hours in a 24/7 environment. Tribal gaming license is required.

Qualifications

• High School Diploma or GED certificate required.
• One year of hotel front desk or guest service experience preferred.
• Experience in luxury hotel environment is a plus.
• MS Office, email and internet proficiency required.
• Willing to work flexible schedules, including nights, holidays and weekends.
• Must apply for and maintain a Tribal Gaming Agency gaming license.

Responsibilities

• Greet guests and manage front desk operations with proper phone etiquette.
• Take room reservations, respond to inquiries, and prepare confirmations.
• Provide excellent guest service to guests and team members.
• Register guests, assign rooms, and process checkouts.
• Communicate with bell attendants and housekeeping on arrivals and status.
• Maintain accurate guest bill accounting and adhere to cash handling policies.
• Promote services across hotel, spa, shops, restaurants, and events.

Skills

Quality Orientation

Attention to Detail

Problem Solving

Sociability & Networking

Results Orientation

Education

High School Diploma or GED

Tools

MS Office

Email & Internet

Job description

Chumash Enterprises is seeking a Front Desk Associate to manage guest arrivals, reservations, and checkouts at a luxury hotel. You will greet guests, handle phone inquiries, and coordinate with bell staff and housekeeping to ensure seamless service.

The role requires strong customer service, attention to detail, and the ability to work flexible hours in a 24/7 environment. Tribal gaming license is required.