VIP Host: Elite Guest Services & Casino Experience

Viejas Casino & Resort

Alpine (CA)

On-site

USD 42,000 - 68,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Viejas Casino & Resort in Alpine, CA seeks a VIP Host to deliver world-class service to Gold Tier guests, greet players on the casino floor, and manage bookings and hotel or shuttle requests. You will build relationships through personalized service and actively solicit myViejas Club sign-ups.

Collaborating with the Player Development team, you will promote loyalty, resolve account issues, and ensure guests receive exceptional experiences during every visit, including special events and

Qualifications

High school diploma or GED required.
1 to 3 years of related experience and/or training.
Strong guest service and communication skills.

Responsibilities

Greet VIP guests on the casino floor and at myViejas desks, providing personalized service.
Make bookings, reservations and requests for guests on and off property and arrange transportation as needed.
Promote the myViejas Club and sign up new members to drive loyalty and visits.
Input and retrieve guest account information using the computer system accurately.
Collaborate with Player Development to resolve issues and optimize guest satisfaction.

Skills

Guest service

Communication

Multitasking

Sales/upselling

Teamwork

Education

High school diploma or GED

Tools

Player Tracking System

Microsoft Office

Job description

Collaborating with the Player Development team, you will promote loyalty, resolve account issues, and ensure guests receive exceptional experiences during every visit, including special events and

Get your free, confidential resume review.

or drag and drop your file here.