Ambassador Host

iCIMS, Inc.; Santa Ynez (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

One.Team.Chumash is seeking an Ambassador Host to deliver exceptional guest service to VIP and Gold Card holders at our casino. You will collaborate with the Player Development team to drive revenue and maintain the VIP Services Desk.

The role requires strong communication, attention to detail, and the ability to work a 24/7 schedule, including holidays and weekends. Training on CLUB rewards and guest relations will be provided.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in Business Administration or Marketing or equivalent work experience.
• One year of customer service experience preferred, especially in casino settings.
• Must obtain Gaming License from Tribal Gaming Agency.
• Native American hiring preference applies.
• Flexibility to work a 24/7 schedule including holidays, nights, weekends.
• Strong communication and data gathering skills.
• Basic computer proficiency with Microsoft applications, e-mail and internet.

Responsibilities

• Provide optimal guest service to players, focusing on Gold Card holders via personalized service.
• Occasionally serves as back-up to Executive Hosts or Casino Host.
• Assist Promotions and casino personnel to support promotions.
• Assist in calculating guest play and worth to meet needs.
• Communicate with premium players about services, promotions, and events.
• Walk casino floor to ensure CLUB Cards read effectively and advise guests on FreePlay usage.
• Explain CLUB benefits and issue CLUB Cards, rewards, and redemptions.
• Assist guests with hotel, Spa, and Willows restaurant reservations.
• Respond to uncoded and Gold Card notifications to meet guest needs.
• Alert Hosts and departments on arrival of valued guests.

Skills

Customer service

Oral communication

Written communication

Attention to detail

Data gathering and analytics

Education

High School Diploma or GED

Associate’s Degree in Business Administration or Marketing

Tools

Microsoft Office

Email

Internet

Job description

Overview

The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play. The Ambassador Hosts maintain the VIP Services Desk.

Responsibilities

• Responsible for providing optimal guest service to all players with a main focus on Gold Card holders via delivery of personalized customer services.
• Occasionally serves as back-up to Executive Hosts or Casino Host.
• Assists Promotions and other casino personnel, as needed, to assure the success of slot, table, and VIP promotions.
• Assists in calculating guest play and worth to comply with their needs.
• Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events.
• Works promotions, events, and special activities as assigned by Player Development management.
• Walks the casino floor to ensure that THE CLUB Cards are reading effectively, and to provide guests with instructions on how to use FreePlay.
• Informs THE CLUB members about the benefits of our tiered card program.
• Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
• Responds to uncoded and Gold Card notifications, ensuring that all of guests needs are being met.
• Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
• Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
• Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
• Issues THE CLUB Cards and explains all the rewards and benefits.
• Assists guests with hotel, Spa, and Willows restaurant reservations.
• Issues redemptions to guests as needed.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Associate’s Degree in Business Administration or Marketing, or equivalent work experience.
• One year of prior customer service experience, preferably in a casino setting.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$20.68 per hour

Maximum Pay Rate

$24.33 per hour