VIP Account Lead — Elite Client Experience

fanduel; United States; On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Health plans

Annual bonus

401k with match

Paid time off

Job summary

FanDuel Group is expanding its VIP department and seeks a VIP Account Manager to manage and grow relationships with our most important clients across online casino, sportsbook, DFS, and TVG. You will deliver a personalized VIP experience, build loyalty, and ensure compliance and responsible gaming at every step.

The role requires strong communication, analytic skills, and the ability to work non-traditional hours, with travel up to 25%.

Qualifications

• Minimum 2 years of experience in high end customer service field preferred.
• Excellent verbal and written communication skills.
• Business to Customer Sales experience preferred.
• Knowledge of online gaming industry essential.
• Passionate about providing top level service.
• Confident and people focused personality.
• Excellent analytical skills and experience with Excel.
• Understanding of Marketing processes preferred.
• Willing and able to work non-traditional business hours.
• Travel for this role is expected around 25% of the time.

Responsibilities

• Manage a portfolio of FanDuel customers.
• Provide an enhanced proactive one stop service to encourage loyalty.
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
• Collect and document customer profiles.
• Develop relationships and offer tailored rewards through regular correspondence.
• Meet pre-determined productivity, quality, and Service Level Agreement targets.
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements.
• Meet and host VIPs at Hospitality events.
• Deliver against company responsible gaming protocols.
• Opportunity to mentor and develop VIP Hosts within the team.

Skills

Verbal communication

Written communication

Customer service

People skills

Target driven

Organizational skills

Planning skills

Time management

Non-traditional hours

Travel readiness

Tools

Excel

Job description

FanDuel Group is expanding its VIP department and seeks a VIP Account Manager to manage and grow relationships with our most important clients across online casino, sportsbook, DFS, and TVG. You will deliver a personalized VIP experience, build loyalty, and ensure compliance and responsible gaming at every step.

The role requires strong communication, analytic skills, and the ability to work non-traditional hours, with travel up to 25%.