VIP Account Associate | Sports

BetMGM; Maryland; Remote; USD 60,000 - 70,000; Full time

Job summary

Join an innovative company in the online gaming industry as a VIP Account Associate. In this fully remote role, you'll engage with valued players, ensuring exceptional customer service and loyalty. Your expertise in sports betting and customer relations will be key as you assist players through various communication channels. This position not only offers a competitive salary range but also a performance-based bonus plan. Embrace the opportunity to work in a dynamic environment that values teamwork, integrity, and inclusivity, while contributing to the evolution of sports betting in the United States.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Holidays

Commuter Benefits

Qualifications

• 2+ years of VIP hosting experience preferred, especially in sports.
• Excellent knowledge of sports betting required.

Responsibilities

• Provide direct customer service through phone, email, and text.
• Support campaigns to improve customer experience.

Skills

Customer Service

Sales Driven

Communication Skills

Detail Oriented

Analytical Skills

Education

High School Diploma or equivalent

2+ years of VIP hosting experience

Tools

Excel

BetScroller

Trading Dashboard

Power BI

Job description

VIP Account Associate | Sports page is loaded

VIP Account Associate | Sports

Apply remote type Fully Remote locations Remote, Maryland time type Full time posted on Posted 6 Days Ago job requisition id JR100277

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

As a VIP Account Associate, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.

Location: Must be based in the Maryland / DMV, this is a hybrid role.

Responsibilities

1. Supporting campaigns to help improve customer experience on the site
2. Providing direct customer service through phone, email, and text messages
3. Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
4. Liaise with different departments to implement solutions to customer issues
5. Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
6. Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
7. Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
8. Conduct themselves with the highest level of integrity and honesty

Essential Functions

1. Must be able to stand, sit, and operate computers and other technological devices for extended periods of time

Qualifications

1. 2+ years of VIP hosting experience preferred, including but not limited to Sports VIP
2. Hosting experience in land-based casino marketing environment
3. Excellent knowledge of sports betting required
4. Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
5. Detail oriented with effective time management skills and the ability to produce results while working under pressure
6. The ability to work independently, offer top tier customer service and identify customer trigger points
7. Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
8. Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI

The annual salary range for this position is $60,000 to $70,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at [e-mail].

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.