Greek speaking VIP Account Manager

Triskel Consulting; Panama City Beach (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in online entertainment is seeking an experienced VIP Account Manager to join their new VIP team. In this dynamic role, you will nurture and manage relationships with high-value players, ensuring exceptional customer service and personalized experiences that foster loyalty. Your responsibilities will include addressing player inquiries, managing promotions, and collaborating with marketing to enhance player engagement. This position requires strong communication skills, a customer-centric mindset, and the ability to analyze player activity to drive satisfaction. If you thrive in a fast-paced environment and are passionate about delivering top-tier service, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Expertise in iGaming industry and VIP player management.

Responsibilities

• Develop and maintain relationships with high-value players.
• Provide customized support and manage player inquiries.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem-Solving Skills

Bilingual (Greek and English)

Education

Bachelor's Degree in a Related Field

Tools

Customer Relationship Management (CRM) Tools

Job description

Our client, an international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

• Develop and maintain strong, personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
• Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
• Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
• Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
• Outstanding communication and interpersonal skills.
• Bilingual or native level of Greek

  as well as good communication skills in English.

• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
• Exceptional problem-solving skills and the capacity to remain composed under pressure.
• Availability to work on shifts Monday to Sunday until 2,00am (night shifts and weekends are worked from home)