Villa Services Coordinator: Luxury Guest Experience

MGM Resorts International; Las Vegas (NV); Presencial; USD 24 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals in Bellagio employee dining

Free parking on and off-shift

Health & Income Protection benefits (e

Professional development opportunities

Wellness incentive programs

Access to employee discounts

Resumo da oferta

MGM Resorts International in Las Vegas is seeking a Villa Services Coordinator to help create a seamless, personalized guest experience in Bellagio. You will anticipate guest needs, coordinate in-room services, and ensure every detail reflects our luxury standards.

The role requires hospitality experience, the ability to work varied shifts including weekends and holidays, and a focus on exceptional service.

Qualificações

• Must be 21 years of age or older.
• High School Diploma or GED.
• Two years of prior relevant experience, preferably in Hotel Operations or Guest Services.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsabilidades

• Assist Butlers in delivering timely and complete services to Villa guests
• Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining
• Assist with arranging personal services and expedite transportation, restaurant, and spa reservations as well as other personal services
• Inspect table setups to ensure cleanliness, accuracy, and compliance with guest orders and departmental standards
• Maintain the Butler's pantry, kitchen, storage areas, and other assigned areas in a clean, organized, and serviceable condition
• Maintain knowledge of liquor brands, beers, non-alcoholic beverages, wines, champagne, guest room layouts, and room locations/numbers/names

Conhecimentos

Customer service

Interpersonal skills

Flexibility

Shift flexibility

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

MGM Resorts International in Las Vegas is seeking a Villa Services Coordinator to help create a seamless, personalized guest experience in Bellagio. You will anticipate guest needs, coordinate in-room services, and ensure every detail reflects our luxury standards.

The role requires hospitality experience, the ability to work varied shifts including weekends and holidays, and a focus on exceptional service.