Video Teller Specialist – ITM Banking

Ultipro; Port Arthur (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Ultipro in Port Arthur, TX is seeking an Interactive Teller to provide real-time teller assistance to members from a centralized location via video.

The role handles deposits, withdrawals, loan payments, cashier’s checks, and cash advances. It requires strong customer service, accurate cash handling, and proficiency with technology. Daily balances and professional member communication are essential.

Qualifications

• High school diploma or equivalent required.
• Extensive customer service experience.
• Currency and check handling knowledge is required for full-time positions.
• Fluent in English and Spanish preferred; ability to read and speak both languages.

Responsibilities

• Provide real-time teller assistance to members via Interactive Teller Machine (ITM) video sessions.
• Balance daily transactions and verify cash and check totals.
• Establish and maintain professional relationships with members.
• Assist lobby tellers with related duties as required.

Skills

Customer service

Video communication

Cash handling

Mathematics

Typing/data entry

Interpersonal skills

Education

High school diploma

Job description

Ultipro in Port Arthur, TX is seeking an Interactive Teller to provide real-time teller assistance to members from a centralized location via video.

The role handles deposits, withdrawals, loan payments, cashier’s checks, and cash advances. It requires strong customer service, accurate cash handling, and proficiency with technology. Daily balances and professional member communication are essential.