Interactive Teller Specialist (ITM) – Virtual Banking

InTouch Credit Union; Plano (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

InTouch Credit Union in Plano, TX is seeking an ITM Teller to assist members with teller transactions and complex requests via Interactive Teller Machines. This fast-paced role emphasizes accuracy and professional service.

The ideal candidate has at least one year in a financial institution, a high school diploma, and strong verbal communication. MLO registration and compliance with BSA/AML policies are required.

Qualifications

• Minimum one year of experience at a financial institution.
• Experience communicating via virtual technology preferred.
• High school diploma or equivalent required.
• Ability to explain products and services and respond to problems with urgency.
• Compliance with Federal Bank Secrecy and Money Laundering rules.

Responsibilities

• Assist members with ITM transactions and complex requests.
• Explain services and respond to problems in a fast-paced environment.
• Support the Credit Union in its policies and procedures and strengthen member relationships.

Skills

Verbal communication

Customer service

Attention to detail

Problem solving

Education

High school diploma or equivalent

Job description

InTouch Credit Union in Plano, TX is seeking an ITM Teller to assist members with teller transactions and complex requests via Interactive Teller Machines. This fast-paced role emphasizes accuracy and professional service.

The ideal candidate has at least one year in a financial institution, a high school diploma, and strong verbal communication. MLO registration and compliance with BSA/AML policies are required.