Digital Branch Video Teller: Member Experience Pro

Associated Credit Union; Peachtree Corners, Northern (GA, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Associated Credit Union is seeking a Video Teller to deliver a high-tech banking experience through Interactive Teller Machines (ITMs). You will handle deposits, withdrawals, loan payments, and related requests while ensuring accurate balances and one-touch resolutions.

This role emphasizes proactive member engagement, relationship building, and educating members about ACU’s digital banking tools. A high school diploma is required, 6 months to 1 year in banking or customer service, and comfort

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 6 months to 1 year of banking or customer service experience preferred; MS Office proficiency.
• Bi-lingual abilities desirable.

Responsibilities

• Promotes, represents, and welcomes existing and prospective members in a professional, inviting manner.
• Processes transactions via ITMs and maintains accurate balances.
• Builds relationships and provides proactive, quality conversations with members in a virtual environment.
• Educates members about ACU’s products and digital banking tools while promoting technology benefits.

Skills

Customer service

Microsoft Office

ITM software knowledge

Bilingual

Education

High school diploma

Associate’s degree desirable

Tools

Jack Henry Symitar Episys

NCR ITM software

Job description

Associated Credit Union is seeking a Video Teller to deliver a high-tech banking experience through Interactive Teller Machines (ITMs). You will handle deposits, withdrawals, loan payments, and related requests while ensuring accurate balances and one-touch resolutions.

This role emphasizes proactive member engagement, relationship building, and educating members about ACU’s digital banking tools. A high school diploma is required, 6 months to 1 year in banking or customer service, and comfort