Video Banking Specialist — Interactive Teller

Happy State Bank; Jonesboro (AR); On-site; USD 32,000 - 38,000; Full time

Job summary

Happy State Bank in Jonesboro, AR is seeking an Interactive Teller to deliver a positive customer experience via video ITMs while processing cash transactions, deposits, withdrawals, and transfers.

You will balance the teller station, assist customers through the ITM, and cross-sell banking products. The role emphasizes compliance, safety, and a professional presence in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Strong customer service and cash handling accuracy.
• Ability to operate ITM/video banking and related software.
• Excellent communication and attention to detail.
• Ability to work in a fast-paced retail banking environment.

Responsibilities

• Verify receipts and payouts on cash transactions and handle deposits, withdrawals and transfers.
• Set up, close and balance teller station via interactive teller machine (ITM).
• Assist customers with inquiries via the video function of the ITM.
• Cross-sell bank products and services.
• Adhere to bank policies and procedures for safety and soundness.
• Scan bank documents and apply holds when appropriate.
• Maintain a professional attitude and appearance daily.
• Work schedule flexibility and alertness in a safe work environment.

Skills

Customer service

Communication

Cash handling

Video banking

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

ITM system

Banking software

Job description

Happy State Bank in Jonesboro, AR is seeking an Interactive Teller to deliver a positive customer experience via video ITMs while processing cash transactions, deposits, withdrawals, and transfers.

You will balance the teller station, assist customers through the ITM, and cross-sell banking products. The role emphasizes compliance, safety, and a professional presence in a fast-paced retail environment.