Video Teller Specialist — Remote Banking

TTCU Federal Credit Union; Tulsa (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

TTCU Federal Credit Union seeks an ITM Teller to assist members via video transmissions from a centralized location. You will handle a variety of transactions, balance so accuracy is maintained, and use CRM tools to identify member needs and refer services.

The role emphasizes delivering excellent member service, maintaining confidentiality, and operating under regulatory requirements. A High School Diploma or GED is required, with at least 6 months of customer service experience.

Qualifications

• High school diploma or GED required.
• Reliable transportation required.
• 6 months demonstrated customer service ability.
• Ability to learn proprietary software and navigate multiple applications.

Responsibilities

• Process member transactions via ITM video transmissions with accuracy and efficiency.
• Balance transactions regularly to ensure accuracy; inform supervisor of needs to avoid delays.
• Assist members by building relationships and referring appropriate services using CRM tools.
• Provide accurate, thorough answers via Teller Now Video and phone, maintaining confidentiality and professionalism.

Skills

Customer service

Communication

Problem resolution

Education

High School Diploma or GED

Tools

Keystone

OnBase

Touche CRM

Concur

Cisco Agent Desktop

MS Office

Job description

TTCU Federal Credit Union seeks an ITM Teller to assist members via video transmissions from a centralized location. You will handle a variety of transactions, balance so accuracy is maintained, and use CRM tools to identify member needs and refer services.

The role emphasizes delivering excellent member service, maintaining confidentiality, and operating under regulatory requirements. A High School Diploma or GED is required, with at least 6 months of customer service experience.