Video Teller Specialist - Interactive Banking (Part-Time)

First Guaranty Bank; Hammond (LA); On-site; USD 17,000 - 21,000; Part time

Job summary

First Guaranty Bank is seeking an Interactive Banker at the Hammond Main Branch to operate the Interactive Teller Machine and perform teller duties with guidance on procedures and policies. The role supports customers through video banking, deposits, withdrawals, and transfers while maintaining professionalism and confidentiality.

This part-time position requires reliable attendance, flexibility for weekends, and strong communication skills.

Qualifications

• Minimum 1 – 2 years of customer service or sales experience, 1 year of previous teller experience is preferred.
• Must be able to work variable hours including weekends, early and late shift hours.
• Professional appearance and demeanor.
• Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customer and employees.
• Understands computer and other equipment capabilities and limitations.
• Ability to work effectively as a team member.
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment.
• Comfortable with emerging technologies and virtual customer interactions.
• Maintain a complete understanding of regulatory and compliance policies and procedures.

Responsibilities

• Provide teller assistance to customers and enhances customers interactive banking experience via video technology.
• Facilitate assistance for customers by providing step-by-step guidance through the ITM transaction processes.
• Assist customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, check cashing, loan payments, account transfers, and account balance inquiries.
• Project a professional image and good customer relations while conveying a positive banking/customer service experience using video technology.
• Advocate the benefits of products and services to promote customer enthusiasm and engagement.
• Protect customer confidentiality and privacy.
• Build customer loyalty through courtesy and friendliness, including addressing each customer by name.
• Research and resolve customer questions, inquiries, requests, and problems in an empathetic manner.
• Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC.
• Position requires reliable attendance and punctuality, this position also involves weekends, early morning, and evening hours as part of the work schedule.
• Process, balance, and upload end-of-day posting files.
• Adhere to BSA/AML policy and all other bank policies.
• Any additional duties assigned by supervisor.

Skills

Customer service

Sales experience

Teller experience

Professional appearance

Communication skills

Team player

Time management

Tech-savvy

Job description

First Guaranty Bank is seeking an Interactive Banker at the Hammond Main Branch to operate the Interactive Teller Machine and perform teller duties with guidance on procedures and policies. The role supports customers through video banking, deposits, withdrawals, and transfers while maintaining professionalism and confidentiality.

This part-time position requires reliable attendance, flexibility for weekends, and strong communication skills.