Video Bank Teller & Customer Care Specialist

First National Bank; Hermitage (Mercer County); On-site; USD 21,000 - 30,000; Full time

Job summary

First National Bank is seeking a Video Bank Representative to engage customers through Video Teller sessions and phone support. You will research and resolve issues, promote banking products, and maintain accurate records while delivering friendly, proactive service.

The role emphasizes teamwork, compliance with policies, and a positive, camera-friendly demeanor. High School or GED required, with strong communication and organizational skills.

Qualifications

• High School or GED required.
• Experience with banking products and processes is a plus.
• Strong communication and problem-solving abilities.
• Ability to work with customers via video and phone.
• Proficiency with standard office software.

Responsibilities

• Provide courteous service to customers via Video Teller and telephone.
• Research and resolve customer issues related to bank products/services.
• Promote bank products by identifying customer needs.
• Maintain accurate records and complete transactions per procedures.
• Build relationships with customers through empathy and ownership of issues.
• Support branch operations and teamwork as part of Retail Operations.

Skills

PC & software use

Communication skills (written & verbal

Organizational & interpersonal

Customer service

Multi-tasking in fast-paced env

Detail orientation

MS Word (basic)

MS Excel (basic)

Critical thinking & problem solving

Education

High School or GED

Tools

MS Word

MS Excel

Job description

First National Bank is seeking a Video Bank Representative to engage customers through Video Teller sessions and phone support. You will research and resolve issues, promote banking products, and maintain accurate records while delivering friendly, proactive service.

The role emphasizes teamwork, compliance with policies, and a positive, camera-friendly demeanor. High School or GED required, with strong communication and organizational skills.