Video Surveillance Service & Support Technician

motorolasolutions; North Carolina; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions is seeking a Service Delivery Technician to be the primary contact for customer-initiated support requests. You will log and resolve issues, perform remote troubleshooting, and escalate complex problems to senior staff to maintain high service availability.

The role interfaces with end users and the Service team to ensure timely resolutions. The position requires 2+ years of desktop and software support, Windows/O365 experience, and knowledge of AD/Exchange.

Qualifications

• 2+ years of desktop, software or applications support experience.
• Experience with Windows 7, 8 and 10; Office 2013, 2016, 2019, O365.
• Experience with Active Directory and Exchange or O365.

Responsibilities

• Log and resolve first-level service issues through Motorola’s internal ticketing system.
• Perform remote troubleshooting and escalate more complex issues to senior personnel.
• Function as a light training resource for customer end users and contribute to updating training materials.
• Maintain regular communication with customer end users to ensure satisfaction and timely resolution.
• Provide status updates to the internal Service team and coordinate with vendors as needed.
• Assist field resources with onboarding of new and replacement devices and verify VMS connectivity.

Skills

Desktop support

Remote troubleshooting

Customer service

Windows support

Network basics

Education

High School diploma or GED

Technical Certificate

Tools

MDM software

Office 365

Active Directory

Job description

Motorola Solutions is seeking a Service Delivery Technician to be the primary contact for customer-initiated support requests. You will log and resolve issues, perform remote troubleshooting, and escalate complex problems to senior staff to maintain high service availability.

The role interfaces with end users and the Service team to ensure timely resolutions. The position requires 2+ years of desktop and software support, Windows/O365 experience, and knowledge of AD/Exchange.