Video Surveillance Service Delivery Technician

Motorola Solutions; Charlotte (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Paid Time Off

Job summary

Motorola Solutions in Charlotte, NC seeks a Service Delivery Technician to manage first-level customer support, perform remote troubleshooting, and escalate complex issues to senior staff. You will coordinate with the Service department to ensure high availability for customer end users.

Responsibilities include logging incidents, training end users, and assisting with device onboarding and camera configurations, ensuring timely updates and strong communication throughout the ticket lifecycle.

Qualifications

• 2+ years of desktop, software or applications support experience.
• Experience with Windows 7/8/10, Office 2013-2019, O365.
• Experience with antivirus/antimalware, AD and Exchange/O365, MDM.
• Knowledge of DHCP, DNS and VPN.
• Remote support experience including site/offsite or WFH staff.

Responsibilities

• Log and resolve first-level service issues through the internal ticketing system.
• Engage vendor support and escalate to senior personnel as needed.
• Provide light training and update How-To guides, FAQs and KB articles.
• Troubleshoot VMS-related software and perform remote repairs.
• Maintain regular written and verbal updates to end users and teams.
• Assist field resources with onboarding devices and configuring cameras.

Skills

Desktop support

Windows 7-10 support

Office 2013-2019 & O365

AD / Exchange / O365

MDM software

DHCP DNS VPN

Remote support

Network & server triage

Troubleshooting

Job description

Motorola Solutions in Charlotte, NC seeks a Service Delivery Technician to manage first-level customer support, perform remote troubleshooting, and escalate complex issues to senior staff. You will coordinate with the Service department to ensure high availability for customer end users.

Responsibilities include logging incidents, training end users, and assisting with device onboarding and camera configurations, ensuring timely updates and strong communication throughout the ticket lifecycle.