Remote Video Surveillance Support Technician

Motorola Solutions; North Carolina; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions in the United States is seeking a Service Delivery Technician who will be the primary contact for customer-initiated support requests. You will document and resolve first-level issues, perform remote troubleshooting, and escalate complex problems to senior staff to ensure high service availability.

The role requires logging and resolving incidents in the ticketing system, supporting end users and training materials, and coordinating with cross‑functional teams to ensure smooth

Qualifications

• 2+ years of desktop, software or applications support experience.
• Experience installing, supporting and maintaining Windows platforms and Office suites.
• Basic network and server triage and remote support across sites.

Responsibilities

• Log and resolve first-level service issues via the ticketing system.
• Troubleshoot software and VMS-related issues; escalate as needed.
• Maintain regular customer communications and provide status updates.
• Assist onboarding of devices and configure baseline settings.
• Collaborate with cross-functional teams to integrate systems.

Skills

Desktop support

Remote support

Customer service

Education

High School diploma / GED / Technical Certificate

Tools

Windows 7/8/10

Office 2013-2019 / O365

Active Directory / Exchange / O365

MDM software

DHCP / DNS / VPN

Job description

Motorola Solutions in the United States is seeking a Service Delivery Technician who will be the primary contact for customer-initiated support requests. You will document and resolve first-level issues, perform remote troubleshooting, and escalate complex problems to senior staff to ensure high service availability.

The role requires logging and resolving incidents in the ticketing system, supporting end users and training materials, and coordinating with cross‑functional teams to ensure smooth